1.1 General .....................................................................................................................12
1.2 The Report ................................................................................................................13
1.3 What makes Third Generation Different?..................................................................13
2 USER EXPECTATIONS ...........................................................................
15
2.1 User Perceptions ........................................................................................................15
2.2 Migration towards UMTS/Third Generation from a User Perspective ...............16
3 ICT VISION OF SERVICES AND APPLICATIONS..................................
18
5.1 Location-Based Services ...........................................................................................35
5.2 Infotainment and Edutainment................................................................................37
5.2.1 General .................................................................................................................37
5.2.2 Games and Remote Gambling..............................................................................37
5.2.3 Travel ...................................................................................................................37
5.2.4 Educational Services ............................................................................................38
5.3 B2C Services ..............................................................................................................38
5.3.1 New Customer and Field Sales ............................................................................38
5.3.2 Customer Care and Field Service.........................................................................39
5.4 Office Extension.........................................................................................................39
5.4.1 General Survey.....................................................................................................39
5.4.2 Teleworking .........................................................................................................40
5.4.3 Virtual Home Environment (VHE) ......................................................................41
5.4.4 Whiteboarding/Collaborative Work.....................................................................42
5.4.5 Security Aspects within the Office Extension......................................................42
5.5 Telemedicine ..............................................................................................................43
5.6 Telematics/Telemetry/Monitoring ...........................................................................43
6 INTERNET PROTOCOL TRENDS ...........................................................
46
6.1 Introduction ...............................................................................................................46
6.2 Mobile IP in UMTS/Third Generation Networks ..................................................47
6.2.1 User Mobility within Mobile IP ...........................................................................47
6.2.2 Support of Terminals that have not Implemented Mobile IP ...............................48
6.2.3 Building Robustness into Mobile IP Networks....................................................48
6.2.4 Authentication, Authorisation and Accounting in Mobile IP Networks ..............48
6.3 Other Issues................................................................................................................49
7 QUALITY OF SERVICE LEVELS.............................................................
50
8 CHARGING: THE CHALLENGES AND OPPORTUNITIES.....................
52
8.1 Overview.....................................................................................................................52
8.2 Change of Business....................................................................................................52
8.3 What Will Be Billed?.................................................................................................53
8.3.1 Billing for Transport ............................................................................................53
8.3.2 Billing for Content ...............................................................................................54
8.4 Who Pays?..................................................................................................................54
8.4.1 Corporates ............................................................................................................54
8.4.2 Consumers............................................................................................................54
8.4.3 Complexity...........................................................................................................55
8.4.4 Reconciliation ......................................................................................................55
8.5 Key Issues...................................................................................................................56
9.1 Introduction ...............................................................................................................58
9.2 Benefits of Non-Public Environment Spectrum .....................................................58
9.3 Technology Competitors to UTRA TDD in the Non-Public Environment...........60
10 TERMINALS FOR THE MULTIMEDIA AGE..........................................
62
